Jigsaw Support
Need help with Jigsaw? Start with the answers below or contact us directly.
Gameplay and connection
- Jigsaw needs an internet connection to create or recover your player account, load level content, synchronize progress, and verify purchases.
- If loading stops, check your connection, close and reopen the app, and try again.
- Include the Player ID shown in Settings when contacting support so we can find the correct account.
Pro subscription
Jigsaw Pro is an auto-renewing subscription with weekly, monthly, and yearly plans. Pro removes interstitial and banner ads, gives unlimited hints, and unlocks all gallery content. Only the monthly plan offers a 7-day free trial to eligible customers. Payment is handled by the App Store, Google Play, or Amazon Appstore, depending on where you installed the game. To change or cancel your plan, tap Manage Subscription in the app or use the subscription settings of that store, and cancel before the deadline it shows to stop the next renewal. After reinstalling or on a new device, sign in with the same store account and tap Restore Purchases. If Pro is still not active after you pay, contact us with your Player ID and the store order number. Do not send payment card details. See the Membership Terms for full details.
Notifications
You can change notification permission in iOS Settings → Notifications → Jigsaw. If notifications are enabled but do not arrive, confirm that Focus mode and Scheduled Summary are not delaying them.
Account deletion
Open Jigsaw and choose Settings → Delete Account. After confirmation, the current player account can no longer be used and the next launch creates a new account.
Contact us
Gamehipo Inc.
Email: admin@gamehipo.com
Jigsaw 支持
使用 Jigsaw 时遇到问题？请先查看下面的说明，也可以直接联系我们。
游戏与网络
- Jigsaw 需要网络连接来创建或恢复玩家账号、加载关卡内容、同步进度以及验证购买。
- 如果加载停滞，请检查网络连接，完全关闭并重新打开应用后再试。
- 联系支持时请附上“设置”页面中显示的玩家 ID，以便我们查找正确的账号。
Pro 订阅
Jigsaw Pro 是自动续订的订阅，提供周、月、年三种方案。Pro 会员免插屏和横幅广告、无限次使用提示，并解锁全部画廊内容。只有月订阅为符合资格的用户提供 7 天免费试用。付款由你安装游戏的 App Store、Google Play 或 Amazon Appstore 处理。如需更改或取消方案，请在应用内点击“管理订阅”，或前往该商店的订阅设置，并在商店显示的截止时间前取消，以停止下一次续订。重新安装或更换设备后，请登录同一商店账号并点击“恢复购买”。如果付款后 Pro 仍未生效，请联系我们并提供玩家 ID 和商店订单号。请勿发送银行卡资料。完整说明请查看会员条款。
消息通知
你可以在 iOS 的“设置 → 通知 → Jigsaw”中修改通知权限。如果已经开启通知但未收到，请同时检查专注模式和定时推送摘要是否造成延迟。
删除账号
打开 Jigsaw，进入“设置 → 删除账号”。确认后，当前玩家账号将无法继续使用，下次启动会创建一个新账号。
联系我们
Gamehipo Inc.
电子邮箱：admin@gamehipo.com