Jigsaw Support
Need help with Jigsaw? Start with the answers below or contact us directly.
Gameplay and connection
- Jigsaw needs an internet connection to create or recover your player account, load level content, synchronize progress, and verify purchases.
- If loading stops, check your connection, close and reopen the app, and try again.
- Include the Player ID shown in Settings when contacting support so we can find the correct account.
In-app purchases
Coins and hints are consumable items and cannot be restored with Apple's Restore Purchases feature. Permanent No Ads is a non-consumable purchase that permanently removes only the interstitial ads shown after tapping Next Level; optional rewarded ads for receiving hints remain available. Use Restore Purchases in the shop to restore Permanent No Ads. If Apple charged you but a purchase was not delivered, reopen the app first. If it is still missing, contact us with your Player ID, the product purchased, and the Apple transaction receipt or order number. Do not send payment card details.
Notifications
You can change notification permission in iOS Settings → Notifications → Jigsaw. If notifications are enabled but do not arrive, confirm that Focus mode and Scheduled Summary are not delaying them.
Account deletion
Open Jigsaw and choose Settings → Delete Account. After confirmation, the current player account can no longer be used and the next launch creates a new account.
Contact us
Z & E Technologies Incorporated
Email: admin@zandetechnologies.com
Address: 3549 1/2 Helms Ave., Culver City, CA 90232, USA
Jigsaw 支持
使用 Jigsaw 时遇到问题？请先查看下面的说明，也可以直接联系我们。
游戏与网络
- Jigsaw 需要网络连接来创建或恢复玩家账号、加载关卡内容、同步进度以及验证购买。
- 如果加载停滞，请检查网络连接，完全关闭并重新打开应用后再试。
- 联系支持时请附上“设置”页面中显示的玩家 ID，以便我们查找正确的账号。
应用内购买
金币和提示属于消耗型项目，不能通过 Apple 的“恢复购买”功能恢复。“永久无广告”属于非消耗型项目，只会永久移除点击“下一关”时出现的插屏广告；玩家主动领取提示的激励广告仍可使用。你可以在商城中点击“恢复购买”来恢复永久无广告权益。如果 Apple 已扣款但购买没有生效，请先重新打开应用。如果仍未生效，请联系我们并提供玩家 ID、购买的商品，以及 Apple 交易收据或订单号。请勿发送银行卡资料。
消息通知
你可以在 iOS 的“设置 → 通知 → Jigsaw”中修改通知权限。如果已经开启通知但未收到，请同时检查专注模式和定时推送摘要是否造成延迟。
删除账号
打开 Jigsaw，进入“设置 → 删除账号”。确认后，当前玩家账号将无法继续使用，下次启动会创建一个新账号。
联系我们
Z & E Technologies Incorporated
电子邮箱：admin@zandetechnologies.com
地址：3549 1/2 Helms Ave., Culver City, CA 90232, USA